Terms of purchase and cancellation for permits issued by Metsähallitus
As of 1 January 2005, issuing a hunting, fishing or off-road traffic permit is considered an administrative decision. A person who is dissatisfied with a decision may seek rectification from Metsähallitus within 30 days of being informed of the decision. Requests for rectification may be filed at Metsähallitus offices, by calling the Metsähallitus Eräluvat customer service number at +358 (0)20 69 2424 or via email at firstname.lastname@example.org.
Metsähallitus is not responsible for informing about hunting or fishing seasons. It is the responsibility of the Customer to find out when seasons begin and end from official sources: the Finnish Wildlife Agency (www.riista.fi) or the Ministry of Agriculture and Forestry (www.mmm.fi).
1. CANCELLING A PURCHASED PERMIT DUE TO FORCE MAJEURE
In certain situations, a Customer purchasing a permit shall reserve the right to cancel the permit and receive a refund equal to the amount paid, minus a 13 euro handling fee. The minimum refundable amount is 20 euros.
A permit may be cancelled if the Customer purchasing the permit him/herself or a close relative of the Customer falls seriously ill, is involved in a serious accident or dies. Close relatives include spouses, commonlaw partners, children, parents, parents-in-law, siblings, grandchildren and grandparents. The permit may also be cancelled if the Customer is involved in another unexpected and serious incident. These other unexpected and serious events include, for example, situations such as house fires where grievous property damage is suffered. The illness or death of a dog or the breaking down of a car are not considered grievous damages in this context.
If a permit is cancelled for the above-mentioned reasons after the permit period of validity has already begun, the Customer will receive no refund and the permit may not be transferred to another person.
The Customer shall notify Metsähallitus of the cancellation immediately by calling the Metsähallitus Eräluvat customer service number at +358 (0)20 69 2424. The Customer shall as soon as possible provide credible proof explaining why the permit cannot be used. The reason entitling the Customer to cancel the permit shall be provided no later than two weeks after its occurrence, unless meeting said deadline would be unreasonably difficult for the Customer. Credible proof includes a medical certificate from a physician or nurse, record of a police investigation or a statement from an insurance company. The report of the force majeure is to be delivered to the following mailing address: Metsähallitus Eräpalvelut, PL 81, 90101 OULU, FINLAND.
2. CANCELLING OR CHANGING A PURCHASED PERMIT WITHOUT A PARTICULAR REASON
A purchased permit cannot be cancelled, changed or transferred to another person without a specific reason defined in section 1.
3. CANCELLING, CHANGING OR TRANSFERRING AN UNPAID PERMIT TO ANOTHER PERSON
An unpaid permit may be cancelled before the payment deadline without any cancellation fees.
An unpaid permit may be changed or transferred to another person before the payment deadline. These changes and transfers are subject to a €13 handling fee.
Failure to pay is not considered a cancellation. An unpaid permit cannot be cancelled, changed or transferred to another person after the payment deadline.
According to Section 15 of the Act on Metsähallitus (234/2016) and Section 11 of the Act on Criteria for Charges Payable to the State (150/1992), fees for services subject to public law rendered by Metsähallitus may be collected without a court ruling or decision in the order specified in Finnish legislation regarding distraint (367/61).
5. REGISTRATION AND TRANSFER OF PERSONAL DATA
Metsähallitus stores the Customer's personal data in its customer information system. The handling and transferring of personal data is conducted according to the Personal Data Act (523/1999). The Customer has the right to review the information stored about him or her in the system.
Metsähallitus reserves the right to use and transfer personal data stored in its register for the purposes of direct advertising, distance selling and other direct marketing, as well as for the purposes of market research and opinion polls, unless the Customer specifically denies Metsähallitus this right. Customers may refuse the use of their address information for the above-mentioned purpose on their web store account, by sending an email to email@example.com or by calling the Metsähallitus Eräluvat customer service number at +358 (0)20 69 2424.
6. REPORTING CACTH
Customers who have been issued a hunting permit are obligated to report the number of animals bagged immediately after a hunt (Section 46 of the Hunting Act). This report is to be submitted either online at saalispalaute.eraluvat.fi or with the form delivered with the permit. Instructions for submitting catch reports for fishing are specified in the permit terms of the permit area.
As stated in section 81 of the Fishing Act, Metsähallitus is not obliged to provide a new proof of the payment of the fisheries management fee to replace a lost one or to refund an erroneously paid fisheries management fee without special reason.
However, if the Customer has paid the fisheries management fee for an entire season twice, the extra payment shall, in the first instance, be transferred to a person named by the Customer. If it is not possible to transfer the fisheries management fee to another person, the extra payment may be refunded.
The Customer is responsible for familiarising him or herself with the following documents prior to using the Eräluvat.fi web store or mobile application:
a) documents and terms related to the permit itself,
b) the instructions and guidelines for using the permit interface of the web store,
d) the terms detailed in this document.
The Customer accepts all of the terms and conditions detailed in this document by purchasing a permit or permits from the Eräluvat.fi web store or mobile application. If the Customer does not accept all or some of these terms, he or she may not purchase permits from the web store or mobile application.
The Customer accepts the terms by checking the box "I hereby accept the terms of purchase and cancellation" and then confirming the order (step 2). In step 3, the Customer pays the order. The customer accepts the permit and confirms that it is a binding purchase by paying for it after selecting the payment transaction.
If the purchase transactions differs from the explanation given above, the Customer shall call Metsähallitus Eräluvat customer service number at +358 (0)20 69 2424. The Customer will be charged for unpaid permits in cases where payment has failed or been interrupted and the Customer has not contacted Metsähallitus about the matter.
Metsähallitus does not guarantee the success of a permit transaction. A payment transaction may fail if the quota for the permit in question is suddenly filled due to a simultaneous transaction occurring elsewhere. An overload of the system may also lead to malfunctions that result in a failed permit transaction. If the permit in question is one with a limited quota, Metsähallitus does not guarantee that the Customer will receive a permit for the intended target area and time period.
Metsähallitus is not responsible for damages resulting from malfunctions, interruptions or other technical problems that hinder the use of the online permit service. The completion of the payment transaction and returning from that transaction are conducted in a service controlled by a third party. Metsähallitus assumes no responsibility for the functionality of this third party service. Furthermore, Metsähallitus is not responsible for any possible indirect damages to the Customer resulting from a failed purchase transaction.
When purchasing a permit, the Customer is responsible for ensuring that he or she receives the permit purchased, as well as the terms of the permit, description of the target destination and a map of the area from the web store. When a purchase transaction is completed successfully, the system will send a confirmation email to the email address entered by the Customer during registration. This confirmation email is not a prerequisite to the formation of a binding transaction, as the binding transaction and the responsibility to pay have already been formed earlier when the Customer accepted and saved the permit during the payment stage of the transaction process.
Metsähallitus staff does not send invoices, confirmations or other such information to the Customer regarding online permit purchases. The Customer shall be responsible for ensuring that he/she pays for any permit reservation in the web store whose status is "Awaiting online payment". If the permit awaiting online payment is not paid for by the given due date, the permit shall be automatically cancelled.
The company responsible for providing and operating the payment forwarding service for the Eräluvat.fi web store is Paytrail PLC (business ID: 2122839-7) in co-operation with Finnish banks and credit institutions. For transactions completed using Visa, Visa Electron or MasterCard cards, Paytrail is displayed as the recipient of the payment on the Customer's credit card bill. Paytrail forwards the payment to Metsähallitus who provides the permit. Paytrail PLC is licensed to operate as a payment institution.
Permits issued by Metsähallitus for off-road traffic on state-owned land are administrative decisions made in accordance with the Act on Metsähallitus (234/2016) and Off-Road Traffic Act (22.12.1995/1710). A person who is dissatisfied with a decision may seek rectification from Metsähallitus within 30 days of being informed of the decision. Rectification instructions are available at the offices and service points of Metsähallitus.
CUSTOMER'S RIGHT TO CANCEL A PURCHASED PERMIT
An off-road traffic permit or permit for groups or companies issued on application for operating outside snowmobile tracks may not be cancelled after the permit has been written.
The buyer of a personal or family track permit is entitled to cancel a paid permit and receive compensation for the permit fee paid under the following conditions:
- If the permit is cancelled before the permit period of validity begins, the permit buyer will be reimbursed for the amount of the permit, minus charges for processing the cancellation.
- If the permit is cancelled after the period of validity has begun, the buyer will not be reimbursed for the permit fee paid.
In accordance with section 7 of the Decree on the Ministry of the Environment (1029/2017), charges based on the percentage of work performed in relation to the fee paid shall be levied for processing the cancellation of the paid permit.
If the charges incurred by cancellation of the permit are equal to or greater than the price paid for the permit, no compensation shall be paid.
Please note! Metsähallitus will not pay any compensation for amounts less than 20 euros.
CANCELLING AN UNPAID PERMIT
- - An unpaid personal track permit or family track permit may be cancelled before the permit period of validity begins without incurring any cancellation charges.
- - An unpaid off-road traffic permit issued on application for operating outside snowmobile tracks or permit for groups or companies may only be cancelled before the permit has been written. In accordance with section 7 of the Decree on the Ministry of the Environment (1029/2017), charges based on the percentage of work performed in relation to the fee paid shall be levied for processing the cancellation of the paid permit.
- - Failure to pay is not considered a cancellation.
Note! Off-road traffic permits issued on application cannot be cancelled once issued!
CHANGING OR TRANSFERRING A PERMIT TO ANOTHER PERSON
Off-road traffic permit issued for operating outside snowmobile tracks or permits for groups or companies may not be changed or transferred to another person.
A personal track permit or family track permit may only be changed or transferred to another person before the permit period of validity begins. In accordance with section 7 of the Decree on the Ministry of the Environment (1029/2017), charges based on the percentage of work performed in relation to the fee paid shall be levied for processing the changing or transfer of the permit.
Terms of reservation: www.nationalparks.fi/en/huts/termsofreservation
Cancellation shall be made either in writing (letter, email) or by calling a customer service point during business hours. A cancellation is deemed as having taken effect at the moment Metsähallitus has received knowledge of the cancellation. A cancellation made by email shall be deemed as received when it is found on a Metsähallitus recipient device or information system at a customer service point during business hours to the extent that the message can be processed. If the electronic message arrives after business hours, the cancellation shall be deemed as taking effect on the following open day.
Reservations are not cancelled automatically if a customer fails to pay an invoice; the customer must always cancel a reservation if he/she does not intend to use it. If the invoice is not paid despite demands for payment, Metsähallitus reserves the right to cancel the reservation and charge the customer a cancellation fee in accordance with these terms of reservation.
If a reservation is cancelled before the scheduled start date due to sudden illness, accident or death of the customer or his/her relative, the customer is entitled to a full refund of his/her reservation payment, minus service fees (13 €, incl. VAT). In case of illness or accident, the customer shall provide Metsähallitus with a medical certificate within 14 days of the cancellation. If a reservation is cancelled for any of the above reasons during the reservation period, the reservation payment shall not be refunded.
If the customer cancels his/her reservation at least 60 days before the scheduled start date, no cancellation fee shall be charged and the customer is entitled to a full refund of his/her reservation payment, minus service fees (13 €, incl. VAT). If the customer cancels his/her reservation less than 60 days, but more than 14 days before the scheduled start date, a cancellation fee, which is 30% of the reservation amount, but no less than 20 € (incl. VAT), shall be charged. If the customer cancels his/her reservation within 14 days of, but at least 48 hours before the scheduled start date, a cancellation fee, which is 50% of the reservation amount, but no less than 20 € (incl. VAT), shall be charged. If the customer cancels his/her reservation within 48 hours of the scheduled start date, the full reservation amount will be charged.